Thank you for visiting our store page.
There are some precautions regarding use, so please check them in advance.
1.Delivery
- Please enter the address accurately including the street number. If we cannot confirm the correct address, we will not be able to ship the item. There is no problem with alphabetical notation.
- For products for which the number of purchases is specified, if the delivery address or name is the same, the purchaser will be considered to be the same purchaser.
- There are some products that cannot be ordered using overseas forwarding services.
2.Delivery to accommodation
・Please be sure to notify your accommodation in advance that the product will be delivered.
・Please let us know the name of the person making the reservation and the expected date of stay. We will need to inform it your accommodation.
・Reservations will be made within two weeks after purchase. Please specify a delivery date within two weeks of placing your order.
- In the unlikely event that you are unable to receive the product due to your own circumstances, please be sure to contact us to cancel the order before shipping. If we do not hear from you, we will charge you the product price as a damage fee.
3.Payment
- Credit card is the only payment method for delivery to your accommodation. Cash on delivery is not available.
- If the number of shipping packages changes due to the number, weight, or size of the products, the shipping fee will change.
- When using a credit card issued overseas, a credit card authorization error may occur. In that case, you will send an email informing you of the error, so please check your email from our store and shopping mall.
- In recent years, fraudulent use of credit cards has been occurring frequently. If it is determined that there is a possibility of unauthorized use, your order may be canceled.
4.Others
- Our store does not offer tax-free sales.
- Telephone inquiries will only be answered in Japanese. For inquiries in other languages, please contact us by email.
・The languages available for e-mail are Japanese and English.
・Please register your name, email address, and phone number accurately, as we may have questions about your order.
5.Contact
If you have any questions, please do not hesitate to contact us.
e-mail : order_1@escargotwine.shop
